Omnichannel Customer Journey Map . Omnichannel Customer Journey Ppt Powerpoint Presentation Templates Hence, it means turning all the steps and touchpoints into a clear, easy-to-understand diagram. An omnichannel customer journey presents the customer's journey across channels as they interact with your business, from awareness to loyalty
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In effect, it highlights where an organisation sits in the customer's online world. Hence, it means turning all the steps and touchpoints into a clear, easy-to-understand diagram.
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